• Oversee and handle day-to-day work flow for the Web Department, working closely with Marketing, Print, and Development staffs
• Handle a high volume of work on a daily basis, a large percentage of which has an extremely fast turn-around
• Keep work flowing in the most efficient and effective manner, with sensitivity to personnel and creative issues
• Keep Manager informed of all issues related to the Web
• Research, write, edit, proofread and maintain website and other electronic content (emails, e-newsletters, ads) to enhance the users' online experience, promote key offerings and support our brand positioning
• Develop and produce electronic content that reflects online usability best practices
• Work with web writer, applying editorial skills to develop copy and integrate text, design and content organization and navigation
• Work in close partnership with internal clients, account managers, designers, user experience designers and technical experts to ensure content, design and technical requirements meet business and user needs
• Proactively review electronic content and recommend usability improvements (content clarity, brevity, calls to action, and streamlined online navigation)
• Ensure web content meets established editorial, quality and industry standards for web usability and accessibility
• Work with the technical team to address challenges in displaying and integrating content with online customer service applications
• Supervise the mass email process through proofing, notification announcements, and final review of approved elements
• Verify and approve content in the CMS, ensuring content publication guidelines are met
• Work with web assistant as some approval roles are shared
• Help investigate issues/problems reported by other departments, including copy errors, functionality errors, etc.
• Review non-JMM websites and mass emails to stay informed of current trends
• Serve as backup for web assistant
  
  

• Proficiency in HTML, CSS and XML; Javascript knowledge a plus
• Bachelor’s degree preferred
• Experience with Microsoft CMS or other CMS systems desirable
• Experience with ExactTarget or other mass email systems
• Excellent communication, decision-making, interpersonal and analytical skills, as well as the ability to work effectively with associates of varying technical skill
• Excellent web writing and editorial skills in a large corporate environment
• Strong understanding of AP Style Guide and associated grammar, punctuation, style and copyediting rules
• Minimum of 3 years experience in web content development
• Solid understanding of current industry standards and techniques for digital content management
• Strong relationship management skills
• Ability to interface with internal clients and creative staff to ensure high quality work
  

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